We are an independent firm specializing in managing change and increasing effectiveness in organizations through business process redesign, enhancing leadership competencies and structural interventions.

Resume - Bruce Fraser
•   Education

•   BA (Hons), University of Manitoba
•   MBA, University of Calgary


•   Consulting Experience

•   24 years in consulting business
•   21 years as an independent consultant


•   Business Strengths
•   Designing and implementing change processes
•   attending to shifts in culture
•   coaching client leaders in dealing with issues
•   increasing employee participation in decisions

•   Establishing strategies for business
•   assessing effectiveness of strategies
•   establishing strategic thinking processes
•   identifying and communicating strategic direction

•   Developing competence in leaders
•   diagnosing competence deficiencies
•   designing and directing learning events

•   Building effective relationships
•   with customer and supplier organizations
•   with others inside the client organization

•   Improving communication and teamwork
•   within work and project teams
•   between management and staff
•   across the whole organization/project

•   Examples of Key Assignments
•   Leading a transition team during the preparation for the outsourcing of all administrative functions from a global high technology leader, and assisting to transform the outsourced business processes to make them profitable in the acquiring organization.
•   Managing the change within a large department of an international transportation company during the implementation of SAP, developing and executing the strategy for hardware and software roll-outs across North America, including training and realization of benefits.
•   Coordinating the management of change within a large energy company during the implementation of SAP, keeping the project on time and close to budget while not losing any project staff to the market.
•   Providing facilitation and change management expertise in a post-secondary educational institution to ensure effective implementation and integration of a new enterprise-wide system which changed its finance, human resource, payroll and operations systems.
•   Re-engineering the business processes in a division of a mid-sized oil and gas company to achieve greater profitability and growth.
•   Assisting a growing high-technology manufacturing company to develop its marketing and sales organization to a point where its annual sales doubled.
•   Assisting a large regional tranportation organization to assess the quality of its recruiting practices and shift its practices resulting in greater customer satisfaction ratings from dealing with the organization's staff.
•   Implementing employee involvement in a heavy industrial plant to achieve significant cost savings three years in a row.
•   Developing and implementing a quality of service and customer service program with an expanding airport authority