| We are an independent firm specializing in managing change and increasing effectiveness in organizations through business process redesign, enhancing leadership competencies and structural interventions. |
| Resume - Bruce Fraser |
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Education | |
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BA (Hons), University of Manitoba |
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MBA, University of Calgary |
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Consulting Experience |
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24 years in consulting business |
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21 years as an independent consultant |
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Business Strengths |
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Designing and implementing change processes |
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attending to shifts in culture |
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coaching client leaders in dealing with issues |
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increasing employee participation in decisions |
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Establishing strategies for business |
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assessing effectiveness of strategies |
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establishing strategic thinking processes |
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identifying and communicating strategic direction |
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Developing competence in leaders |
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diagnosing competence deficiencies |
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designing and directing learning events |
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Building effective relationships |
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with customer and supplier organizations |
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with others inside the client organization |
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Improving communication and teamwork |
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within work and project teams |
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between management and staff |
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across the whole organization/project |
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Examples of Key Assignments |
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Leading a transition team during the preparation for the outsourcing of all administrative functions from a global high technology leader, and assisting to transform the outsourced business processes to make them profitable in the acquiring organization. |
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Managing the change within a large department of an international transportation company during the implementation of SAP, developing and executing the strategy for hardware and software roll-outs across North America, including training and realization of benefits. |
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Coordinating the management of change within a large energy company during the implementation of SAP, keeping the project on time and close to budget while not losing any project staff to the market. |
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Providing facilitation and change management expertise in a post-secondary educational institution to ensure effective implementation and integration of a new enterprise-wide system which changed its finance, human resource, payroll and operations systems. |
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Re-engineering the business processes in a division of a mid-sized oil and gas company to achieve greater profitability and growth. |
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Assisting a growing high-technology manufacturing company to develop its marketing and sales organization to a point where its annual sales doubled. |
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Assisting a large regional tranportation organization to assess the quality of its recruiting practices and shift its practices resulting in greater customer satisfaction ratings from dealing with the organization's staff. |
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Implementing employee involvement in a heavy industrial plant to achieve significant cost savings three years in a row. |
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Developing and implementing a quality of service and customer service program with an expanding airport authority |